If you're on the Customer Login Page and unable to log in, click "Forgot Your Password" to reset your password. If you're still having difficulties, contact our Customer Care Team and we will be pleased to assist you.

<div data-no-instant id="isPasted"><p><span open>If you&apos;re on the&#xA0;</span><a href="https://blacktie.com/account/login" style=" text-decoration: none;">Customer Login&#xA0;Page</a><span open>&#xA0;and unable to log in, click &quot;Forgot Your Password&quot; to reset your password. If you&apos;re still having difficulties,&#xA0;</span><a href="https://blacktie.com/pages/contact-us" style=" text-decoration: none;">contact our&#xA0;Customer Care Team</a><span open>&#xA0;and we will be pleased to assist you.</span></p></div><div data-no-instant><a data-copy-link data-hc-toggle-article-listener-is-set="yes" data-no-instant href="https://blacktie.com/apps/help-center#would-you-like-to-provide-feedback-about-our-website" style=" text-decoration: none;"><h4 data-copy-title id><br></h4></a></div>

Having difficulty logging in or forgot your password?

We love to hear what you have to say! Feel free to either fill out the contact form or call us directly at 1.888.349.4004.

<div data-no-instant id="isPasted"><p><span open>We love to hear what you have to say! Feel free to either fill out the&#xA0;<a href="https://blacktie.com/pages/contact-us" style=" text-decoration: none;">contact form</a> or call us directly at 1.888.349.4004.</span></p></div><div data-no-instant><a data-copy-link data-hc-toggle-article-listener-is-set="yes" data-no-instant href="https://blacktie.com/apps/help-center#how-do-i-submit-my-photos-via-the-website" style=" text-decoration: none;"><h4 data-copy-title id><br></h4></a></div>

Would you like to provide feedback about our website?

To submit your photos, visit here.  Simply fill out the brief form and click SUBMIT.  Don't forget to follow us at @blacktieowntheroom and HASHTAG (#blacktieowntheroom) if submitting from one of your social media profiles!

<div data-no-instant id="isPasted"><p><span open>To submit your photos, visit&#xA0;</span><span open><a href="https://blacktie.com/pages/share-pics-incentive" style=" text-decoration: none;">here</a></span><span open>.</span><span open>&#xA0;&#xA0;</span><span open>Simply fill out the brief form and click SUBMIT</span><span open>.&#xA0;</span><span open>&#xA0;Don&apos;t forget to follow us at @blacktieowntheroom and HASHTAG (#blacktieowntheroom) if submitting from one of your social media profiles!&#xA0;</span></p></div><div data-no-instant><a data-copy-link data-hc-toggle-article-listener-is-set="yes" data-no-instant href="https://blacktie.com/apps/help-center#do-you-offer-live-chat-support" style=" text-decoration: none;"><h4 data-copy-title id><br></h4></a></div>

How do I submit my photos via the website?

Yes. Live Chat support is available Monday through Friday, 10am to 5pm EST.

<div data-no-instant id="isPasted"><p>Yes. Live Chat support is available Monday through Friday, 10am to 5pm EST.&#xA0;</p></div><div data-no-instant><a data-copy-link data-hc-toggle-article-listener-is-set="yes" data-no-instant href="https://blacktie.com/apps/help-center#how-do-i-sign-up-for-your-newsletter" style=" text-decoration: none;"><h4 data-copy-title id><br></h4></a></div>

Do you offer live chat support?

At the bottom of our web page there is a "Sign Up for our Newsletter" section where you simply just enter your e-mail and click "sign up!"

<main id="isPasted"><div data-no-instant><div data-no-instant><p>At the bottom of our web page there is a &quot;Sign Up for our Newsletter&quot; section where you simply just enter your e-mail and click &quot;sign up!&quot;&#xA0;</p></div></div></main><footer><br></footer>

How do I sign up for your newsletter?

Questions? Fill out our contact form. We typically respond within one business day.

Need immediate help? Give us a call! If we miss you, we'll call right back.

How It Works

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BLACKTIE

Website Assistance

Do you offer Tuxedo Rentals?

Why is buying a tuxedo better than renting a tuxedo?

What are some stylish ways I can incorporate my tuxedo items into my everyday wardrobe after my formal event?

Buying vs. Renting

Can the groom get his tuxedo or suit for FREE?

Are all styles included or am I limited to only certain styles?

Do my groomsmen have to wear the same styles as me or can we wear whatever we want?

Do I need to order a complete outfit to qualify for the Free Groom Incentive? Can I order a partial outfit?

I'm the groom; I want the FREE tux or suit. Do I get a code or something for a free tux now or later? How exactly does it work?

Do only groomsmen count towards the 5 members? What about fathers? Or other members?

Can I combine the Free Groom Incentive with other discount offers?

Still have questions about the Free Groom Incentive Program?

Does the groom have to be one of the individuals wearing BLACKTIE in the photos to qualify for the FREE GROOM INCENTIVE?

Free Groom Incentive Program

Who should use the EVENT MANAGER?

If I have a wedding, am I required to use the Event Manager? Or is it optional?

Does it cost anything to use the EVENT MANAGER?

How do I access the EVENT MANAGER?

Is the EVENT MANAGER login the same as the BLACKTIE main site login?

Can I manage multiple events using the EVENT MANAGER?

Does the EVENT MANAGER guarantee any pricing?

Event Manager

What payment methods can I use to place my order?

How do I change or cancel my order?

How far in advanced should I place my order?

Can I receive a fabric swatch prior to ordering?

Is your payment method secure?

Do you charge a damage waiver?

Can I order individual items or do I have to order an entire ensemble?

Where can I find the status of my order?

What information do I need to place my order?

Is a deposit required?

Will I receive an online receipt?

Do you allow cashier's checks or money orders?

Are there any extra fees I need to know about?

Can I checkout as a guest or do I have to create an account?

Are there any benefits to having an account vs. checking out as a guest?

Can I view real-time-inventory online?

How does the $20 Cash Back Incentive work?

Ordering and Payment Information

What happens if my tuxedo or suit doesn't fit?

What sizes do you carry?

Should I wear slim fit or modern fit?

Do your shirts accept cufflinks & button studs?

Do the pants have an adjustable waistband?

Are the shirt collars adjustable?

Do your neckwear options have adjustable features?

Are all of your pants able to be worn with a belt or suspenders?

Can you perform tailoring alterations for me?

Can I use my own tailor?

Do you offer a fit guarantee?

What is the $15 Tailoring Reimbursement?

Are your tuxedo suits "nested" or a "separates program"?

Sizing and Fit

What styles of tuxedos do you carry?

Are they quality tuxedos?

Does BLACKTIE have colors to coordinate with my wedding party or theme?

Can you help me match my colors?

Do you carry both regular fit and slim fit styles?

Do you provide tuxedos for children?

Do you provide women's tuxedos?

Can I see real customers wearing BLACKTIE tuxedos?

Do you carry any used tuxedos?

Style, Design & Quality

Can I return or exchange an item?

Can I return a used or altered item?

How do I do a return?

If I placed multiple orders and I need to return some items from multiple orders, can I return those items in one box?

Do you offer free return shipping?

Are there any restocking fees?

How many days do I have to return an item?

How long does it take for me to receive my refund?

What if I want to change my order after it is placed?

I received a damaged item. What should I do?

How much is shipping?

Do you charge a rush fee?

Can I expedite my shipping?

Do you ship internationally?

When can I expect to receive my order?

If I place an order on Thursday night/ Friday morning and select Next Day Air shipping, when will I receive my package?

Can I get refunded for shipping costs because the package arrived later than expected?