Yes, you can return an item (30-Day Return Guarantee). If you need to exchange an item, we handle exchanges as "new orders." Instead of waiting to receive your returned item, we ask that you place a new order so that we can process and ship immediate
All items at BLACKTIE.com are brand new, unused items. If you wear an item to an event or alter an item, you are not able to return it. Also, please do not remove any new tags from garments until you know that you are keeping the items. If hangers
To initiate a return, please visit:https://blacktie.returnscenter.com/
Sure. If you have multiple items from multiple orders, please feel free to return all the items in one box (instead of using multiple boxes). Please just be sure to write the multiple RMAs (Return Authorization Numbers) on the outside of the box so
For return shipping, we provide an optional prepaid UPS/FedEx return shipping label for your convenience. Once we receive your return, we will reimburse your credit card for the full amount of the product (minus $15.00 if you use the prepaid UPS/Fed
Nope!
All returns/exchanges must be received by our returns department within 30 days of receiving your order.
Once you ship your item(s) back to us, please remember that it may take 1 to 5 business days for your returned package to reach our warehouse (depending where you are shipping from) . Once your returned package is received and inspected, your refund
If you want to change your order after placement, please contact our customer care team. If your order has not been processed yet, we should be able to change or cancel the order. However, if your order has already entered Processing, we cannot chang
Although this is a rare occurrence, it can happen every once in a while. Please be sure to check the contents of your order upon receipt. If you received a damaged item, please contact us so we can fix the issue. (NOTE: it is important that you infor